Brand and Concept
1. Are your products truly eco-friendly?
Yes. Our formulations prioritize biodegradability — many natural surfactants can biodegrade by over 90% within 28 days. We also reduce single-use plastics by using recyclable or sustainable packaging materials.
2. Why focus on “gentle care” instead of strong cleaning power?
Traditional strong cleaners often rely on harsh chemicals that may harm skin, fabrics, and the environment. Gentle care ensures effective cleaning while minimizing irritation and residues, aligning with both health and sustainability goals.
3. Do you have any social responsibility or charity programs?
Yes. A portion of our sales is dedicated to ecological and environmental initiatives. We also encourage consumers to embrace sustainable lifestyles as part of a collective effort.
4. How is your sustainability philosophy reflected in packaging?
We strive to reduce single-use plastics, use recyclable materials and eco-friendly inks, and explore reusable designs to minimize environmental footprint.
Products and Usage
1. What is the difference between pet care products and human care products?
Pets’ skin has a different pH balance compared to humans. Using human shampoos may cause irritation. Pet care formulas are specially adjusted to be gentler and safer for animals.
2. Do your products contain artificial fragrances or dyes?
We minimize artificial additives. Some products use natural plant-derived scents that are mild and safe for skin and pets.
3. Are your products safe for delicate fabrics like silk and cashmere?
Yes. Our gentle formulas are designed to protect delicate fibers, preventing hardening or fading, and helping garments last longer while staying soft.
Orders and Shopping
1. How long does it take to ship my order?
Orders are processed within 1–2 business days and shipped as soon as possible. Delivery usually takes 3–7 business days, depending on the shipping method and destination.
2. Do you offer international shipping?
Yes, we do. Shipping costs and delivery times vary by destination. Detailed information will be shown at checkout.
3. Can I return an item if it arrives damaged?
Absolutely. If your product arrives damaged or defective, please contact our customer service within 7 days of receiving it, and we will arrange a replacement or refund.
